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Privacy Policy

Emma Hardie values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions, of which this privacy policy is part. You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in 'My Account'. You can access 'My Account' directly to amend any personal details, for example, if you change your address. If you wish to place an order on our website, you will also be required to provide credit or debit card details.

We use the latest technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:

1. Administration of our site

The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and maintain your account.

2. Customer service

We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.

3. Direct marketing

We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post or telephone.

4. Cookies

The Emma Hardie online ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access www.emmahardie.com and log into your account with your username and password. We will not use cookies without your prior consent, so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your Emma Hardie account. Our cookies do not remember your credit card details. You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser's preferences which is usually found in the Edit menu.

5. Data protection

Emma Hardie Ltd complies with and is registered under the Data Protection Act. You may see the personal data that we hold on you by sending a cheque or postal order for £10 (cash cannot be accepted) and a written request to: The Company Secretary, Emma Hardie Limited, 2nd Floor, 66 – 68 Margaret street, London W1W 8SR United Kingdom.

Emma Hardie Ltd is committed to protecting the information we collect from you, which we use to enhance your experience of using our site and provide you with the merchandise and services you request from us. The above section of our terms and conditions comprises our privacy policy and enables you to understand how we retain and use your personal information. You can at any time change and update the information you have provided by logging into 'My Account'.